Policy&Shipment

  1. Warranty Easy Top Industrial Ltd hereby warrants to the original purchaser, that all cabinets and accessories, hinges and all drawers, including system hardware, are free from defects in materials and workmanship. This warranty runs for half year which starts when the original purchaser assumes possession which begins upon the date of delivery to the purchaser (Date Of ETD which on B/L). This warranty is expressly limited to repair or replacement of the defective part at the discretion of Easy Top Industrial Ltd, and does not include shipping cost.  This warranty does not extend to defects caused by improper handling, storage, installation, assembly or disassembly, intentional damage, product modifications, exposure to the elements including humidity, sunlight or extreme dry heat which may result in warping or splitting and accidental misuse, abuse or negligence. We will be responsible for any manufacture defect.  Please send the pictures of damaged parts back for inspection and exchange.  Easy Top reserves the right to alter design, specifications and material without obligation to make similar changes to products previously manufactured.  The repair(s) or replacements(s) are contingent upon the current product offerings of styles and construction options within the Easy Top products at the time of the warranty claim. If a warranty claim is filed after a Easy Top product becomes obsolete; Easy Top reserves the right to honour the warranty in one of the following fashions: 1)  To replace the affected component with a new component of the same style or 2)   To replace the affected component and any other component(s) in the residential application to achieve a uniform appearance with a similar and comparable product style of the originally purchased style. If components are replaced, Easy Top cannot guarantee that the finish of these replacements will exactly match the finish and appearance of the components in the residential application. This is due to the changes that occur during the woods' natural aging process, affecting its color and grain.Natural woods may vary in texture, color and wood grain, and exhibit subtle changes as their age. For example, wood joints may eventually have visible cracking around the joint area and cabinet colors may darken or lighten over time. Sunlight, smoke, moisture, household cleaners and other environmental conditions may cause materials to vary from their original color and/or to warp, split or crack. These variations are considered to be the nature of the material in relation to their environmental exposure and are not covered under this warranty.
  2. Claims All claims for defective cabinets and accessories must be submitted to Easy Top in writing and must specify the defects present in the cabinets and accessories. And Easy Top need the photographs of defective products at the first time when buyer get the container, at their discretion, Easy Top will decide replace the defective cabinets and accessories or help buyer repair any defects in the cabinets and accessories. If products were done according to the signed drawing, but the products can’t install very well, it’s the fault of the purchaser and will not be refunded once ordered.
  3. Payment policy
    •  50% deposit to order/drawing and 50% before shipping out to you.
    *Acceptable Payment Methods are 100% T/T.
  4. Changes in design and to cabinet sizes:  After the project agreement is signed and 50% deposit paid the order is final and no changes to cabinet sizes or design can be made.  Customer must understand contract terms and agree to the design by signing all required contract documents.   Once order is placed cabinets are immediately scheduled to produce and can not be cancelled.  All order are final, no returns or refunds applicable.  *All changes to design and sizes must be done before order.  If changes do occur because of customer dissatisfaction, the customer will pay the cost of redesign..
  5. Long Term Storage Easy Top will keep in storage purchasers order in unassembled form in the warehouse for up to 7 days free of charge.  This takes affect as soon as order is finished and informed customer by email.*If order is stored over 7 days then Easy Top will charge 5% per month that the order remains in storage. **If order is assembled then free storage will last up to 5 days and a 7% storage fee will be charged to the purchaser for every additional month kept in storage.
  6. Easy Top Industrial Ltd also provide shipping service to our clients, shipping cost should be confirmed and paid before shipment, due to the fluctuation of it every month. Shipping date is depend on the destination port.